Unified Autonomous IT Operations for Incident Remediation (Supreme)
Autonomous IT Operations. Zero-Touch Resolution.
Your autonomous AI agent that detects, diagnoses, and resolves infrastructure issues in real time — before you even know they happened.
iTechSmart Inc is a Unified Autonomous IT Operations (UAIO) platform and enterprise IT consulting provider that automates incident response, observability, security, and compliance workflows across cloud and hybrid infrastructure.
Detection & Diagnosis
AI-driven, SSH-secured, zero-touch resolution for infrastructure issues.
Watch iTechSmart Supreme detect and resolve two critical infrastructure threats in real time — without any human intervention.
Scenario 1: High CPU Usage Detected
Diagnosis:
Misbehaving backup.sh script
AI Fix:
pkill -f "backup.sh"
Scenario 2: Brute Force Attack Detected
Diagnosis:
Repeated failed login attempts
AI Fix:
iptables -A INPUT -s ... -j DROP
iTechSmart Supreme doesn't just alert — it resolves. This is AI-powered, autonomous infrastructure healing using secure, controlled SSH access — 24/7, zero-touch.
Security Note:
All autonomous actions are governed by The Arbiter (Our AI Governance Layer) to ensure safety, policy compliance, and 'Human-in-the-Loop' trust.
Request a Custom Demo — Let iTechSmart Supreme show you how to eliminate downtime, fight threats, and scale effortlessly.
Governed Remediation (Human-in-the-Loop)
iTechSmart Supreme isn’t just another monitoring tool. It’s your always-on, self-healing AI platform that integrates with your existing stack to detect issues, diagnose root causes using logs, and remediate problems automatically using secure, AI-generated commands.
🧠 Powered by iTechSmart AI (offline use integrated), it brings zero-touch, real-time automation to your IT operations.
> System Alert: High CPU on 'web-server-01'
Analyzing process list and recent deployments...
> Diagnosis: 'backup.sh' script is stuck in a loop.
Generating remediation command...
> Proposed Fix: pkill -f "backup.sh"
Awaiting approval to execute...
Trusted by IT Professionals From
Outcomes (MTTR, Downtime)
Self-Healing Infrastructure
Auto-detect, diagnose, and fix issues in real time — no human needed.
24/7 Autonomous Monitoring
Always watching. Always preventing disruptions.
Zero-Touch Incident Response
No more 3AM emergencies — we fix it before it escalates.
Effortless Scalability
From 10 to 10,000 servers — we grow with you.
Secure & Auditable
Transparent architecture, with total control and compliance logging.
How It Works - In 4 Simple Steps
Detect in Real Time
Connect iTechSmart Supreme to stream alerts, logs, and events from your monitoring tools (Prometheus, Wazuh, etc.).
AI Diagnoses the Problem
The Supreme AI engine analyzes root causes using system context, historical data, and your knowledge base.
Approve or Auto-Fix
Safe remediation commands are generated and executed based on pre-defined automation rules or manual approval.
See the Outcome + Logs
Review the output, resolution results, and detailed, immutable logs—all from a unified dashboard for compliance.
AI-Powered Auto-Remediation
Detects and resolves issues 24/7, with options for fully autonomous or human-in-the-loop approval workflows.
Safe Command Execution
Generates and executes commands via secure SSH, WinRM, or Netmiko. All actions are sandboxed and logged.
Seamless Integration
Connects with your existing stack (Jira, ServiceNow, Prometheus, etc.) to unify your operational picture.
No-Code Web Interface
Admins can review, approve, or override AI actions easily without writing code, ensuring full control.
Offline or Cloud AI Options
Choose between the power of cloud AI or a local instance for full data sovereignty and air-gapped operations.
Full Audit Logging & SLA
Maintains timestamped logs of every action for compliance. Backed by enterprise-grade uptime guarantees.
Security Controls
From zero-trust remote execution to global kill-switch controls, Supreme is designed to operate safely in the most demanding enterprise environments.
Zero-Trust Remote Execution
Secure command execution via SSH, WinRM, or Netmiko with credential isolation.
Human-in-the-Loop Approval
Mandatory approval mode for all high-risk actions, ensuring you have the final say.
Global Kill-Switch
Instantly disable all automated actions across the entire platform with a single click.
Immutable Audit Logs
All actions, decisions, and outputs are logged for compliance, secured by Google Cloud.
Real-World Use Cases
Web Server Down
Auto-restarts Apache/Nginx with verified syntax & service status checks.
High CPU Load
Diagnoses the offending process and recommends action (restart, kill, scale).
Malware Alert
Quarantines the affected file, isolates the host, and logs evidence for review.
SSL Certificate Expired
Automatically renews the certificate with logging and alert fallback.
Database Deadlock
Identifies and terminates the blocking query, then logs the incident for review.
Firewall Misconfiguration
Detects conflicting rules and suggests a secure, optimized ruleset for approval.
Failed Backup Job
Diagnoses the failure (e.g., permissions, disk space) and re-runs the job after fixing.
API Endpoint Unresponsive
Restarts the microservice, checks dependencies, and validates API health.
Success Stories
Innovate Solutions
Challenge
Burdened by constant alert fatigue and slow manual incident response, their team struggled to focus on innovation.
Solution
Deployed Supreme's auto-remediation to handle 75% of daily incidents autonomously.
60%
faster resolution time
$200,000+
annual cost savings
75%
of incidents auto-remediated
Nexus Health Group
Challenge
Needed to enforce strict HIPAA compliance and accelerate security patching across their complex infrastructure.
Solution
Used Supreme's safe command execution and audit logging to automate and validate security updates.
99.9%
compliance rate achieved
75%
faster security updates
92%
staff satisfaction
CloudSphere Hosting
Challenge
Experiencing frequent downtime during traffic spikes, which hurt customer trust and revenue.
Solution
Leveraged Supreme to auto-scale web servers and diagnose performance bottlenecks in real-time.
99.98%
uptime achieved
50%
reduction in scaling costs
80%
fewer customer-reported outages
Quantum Dynamics
Challenge
Their small DevOps team was overwhelmed with manual server provisioning and configuration drift.
Solution
Automated their entire server setup and maintenance process using AI-generated scripts from Supreme.
90%
faster server provisioning
100%
configuration consistency
40%
reduction in manual errors
What IT Businesses Are Saying
James Davis
IT Director, TechCorp
"We don’t wake up to broken systems anymore. It just… fixes them. Supreme proactively handles server outages and alerts before they ever reach our team, giving us our nights and weekends back."
Maria Garcia
Infrastructure Lead
"The AI even wrote the firewall rules for us. Safely. I reviewed the AI-generated ruleset, which was more secure than our old one, and approved the changes in seconds."
David Chen
Network Engineer
"Supreme is like having a genius-level IT engineer on call 24/7, but without the cost. It handles the repetitive, time-consuming tasks, allowing my team to focus on high-impact projects."
Emily White
SysAdmin, Innovate Labs
"The ROI was visible in the first month. We calculated a significant reduction in downtime costs and engineering hours spent on manual fixes."
FAQ
iTechSmart Supreme Pricing
Autonomous Incident Detection & Remediation
Supreme provides secure, AI-powered incident detection, diagnosis, and governed remediation for enterprise IT environments. Pricing is structured to scale with team size while keeping entry accessible for organizations adopting autonomous IT operations.
Bronze Tier
For small-to-midsize enterprise IT teams
10–50 users
+ $12/user/month
- Secure AI-powered remediation (SSH, PowerShell, Netmiko)
- Basic analytics dashboard for incidents and fixes
- Personal and shared script vaults
- Knowledge base with AI learning assistance
- Role-based access control and approval workflows
- Full action logging with audit history
- Manual or AI-assisted remediation modes
- Standard email support SLA
Silver Tier
For growing IT departments and multi-team environments
51–100 users
+ $8/user/month
- Everything in Bronze, plus:
- Advanced analytics and reporting (fix rates, MTTR trends, team performance)
- Admin dashboard for team coordination and governance oversight
- Real-time alerts and governed AI auto-response engine
- Workflow integrations (Jira, ServiceNow, and ticketing platforms)
- Priority 24/7 email + chat support eligibility
- Staging environment for safe remediation testing
- Optional custom branding for internal operations portals
Gold Tier
For large enterprises, MSPs, and global IT operations teams
100+ users
+ $4/user/month
- Everything in Silver, plus:
- Dedicated Customer Success Manager (CSM) eligibility
- Custom AI model behavior tuning and advanced automation policies
- Enterprise-grade compliance alignment (SOC 2, HIPAA, GDPR-ready workflows)
- SLA-backed performance and uptime options
- Enterprise onboarding and rollout support pathway
- Dedicated collaboration channel with support and engineering coordination
- Quarterly optimization reviews and automation maturity reporting
Positioning Note: Supreme pricing reflects the focused AIOps and autonomous remediation capability within the broader Unified Autonomous IT Operations (UAIO) platform. Organizations requiring full cross-domain automation, compliance, observability, and security orchestration may deploy Supreme as part of the complete iTechSmart Suite.