About Us
Our story, mission, and the team dedicated to revolutionizing IT support.
Founded in 2023, iTechSmart emerged from a simple observation: IT teams were spending too much time on repetitive tasks and manual troubleshooting. Our mission is to revolutionize IT support through AI-powered automation, enabling teams to work smarter and resolve issues faster.
We're building the future of IT support, where artificial intelligence and human expertise work together seamlessly to deliver exceptional technical support and system management.
Meet the Team
The minds behind iTechSmart
DJuane Jackson
Founder
Former IT Director with 15 years of experience in enterprise systems.
Marcus Rodriguez
CTO
AI researcher and systems architect with a focus on IT automation.
Mustafa LaVictor
Co-founder
Co-founder with a passion for driving business growth and innovation.
Shonya Williams
CFO
Financial expert guiding our strategic investments.
Our Values
The principles that guide our work.
Achievements & Milestones
Our journey so far.
2023
Foundation & R&D
Began development of the iTechSmart platform, building core AI troubleshooting, automation, and OSI model-based diagnostics.
2024
Beta & Early Adopters
Private beta with select IT teams. Gathered feedback, validated features, and refined workflows for enterprise readiness.
2025
Official Launch & Early Traction
Public launch on August 8, 2025. First enterprise deployments across healthcare, finance, and technology sectors. Established partnerships with leading IT service providers.
2026 (upcoming)
Growth & Expansion
Targeting 50,000 users across 25+ countries. Expanding product suite with iTechSmart Citadel (Q4 2025) and enhanced automation features. Exploring Series A fundraising to accelerate global reach.