iTechSmart

Resolve IT Issues
Smarter, Faster
With iTechSmart

Your intelligent assistant for troubleshooting, scripting, and task automation—built for IT pros, helpdesk teams, and sysadmins.

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$ Issue: Can't connect to the internet
{"status":"Analysis complete","recommendation":"Potential DNS issue. Try running 'ipconfig /flushdns' or restart your router."}

Trusted by IT Professionals From

ACME
TECHCLOUDIFY
DATACORE
NETPULSE
SYSMATRIX

Key Features

Everything you need to streamline IT support, reduce resolution time, and eliminate repetitive tasks.

AI Troubleshooting via OSI Model
Systematically diagnose issues layer-by-layer with AI guidance for faster, accurate resolutions.
Script Suggestion
Get instant PowerShell, Bash, and CMD commands tailored to your task, complete with explanations.
Ticket Note Generator
Automatically document your troubleshooting steps and resolutions, saving time and ensuring consistency.
Task Manager
Keep track of resolution steps, assign tasks, and monitor progress for complex IT issues.
Knowledge Base
Access a growing library of common IT issues, solutions, and best practices curated by experts.
AI Chat Assistant
Chat with an AI that understands IT terminology, providing quick answers and support.

Structured Troubleshooting

Our AI uses the OSI model to systematically diagnose and resolve issues at every layer.

7

Application

Software issues, UI problems

6

Presentation

Data format, encryption

5

Session

Connection management

4

Transport

TCP/UDP issues, ports

3

Network

IP addressing, routing

2

Data Link

MAC addressing, switches

1

Physical

Cables, hardware, signals

How It Works

Resolve IT issues in minutes with our intuitive workflow.

1. Describe Your Issue
Type your problem in plain language, like "Can't connect to the internet" or "Printer not working".
2. Get Guided Diagnosis
AI analyzes your issue and walks you through troubleshooting steps using the OSI model approach.
3. Run Suggested Commands
Execute recommended scripts and commands with explanations of what each one does.
4. Export & Resolve
Generate ticket notes automatically and save resolution steps for future reference.

Real-World Use Cases

Discover how iTechSmart solves common IT challenges.

Network Troubleshooting
Diagnose and resolve network connectivity issues using our OSI model-based approach.
  • Systematic problem identification
  • Guided resolution steps
  • Automated network diagnostics
Security Incident Response
Quickly identify and respond to security threats with AI-powered analysis and actions.
  • Rapid threat detection
  • Automated containment
  • Incident documentation
Cloud Infrastructure Management
Streamline cloud resource management and troubleshooting across multiple platforms.
  • Resource optimization
  • Cost monitoring
  • Performance analysis
End-User Support
Provide faster, more accurate support for common desktop and application issues.
  • Quick issue resolution
  • Self-service options
  • Knowledge base integration
Server Management
Automate server maintenance tasks and quickly resolve performance issues.
  • Proactive monitoring
  • Automated maintenance
  • Performance optimization
DevOps Integration
Seamlessly integrate IT support with your DevOps workflow for faster deployment.
  • CI/CD pipeline support
  • Automated testing
  • Deployment verification

Pricing Plans

Choose a plan that fits your needs and start resolving IT issues smarter, faster.

What IT Pros Are Saying

Hear from IT professionals who are using iTechSmart to transform their support workflow.

"This tool has cut our average ticket resolution time by 40%. The OSI model approach helps our junior techs learn while they solve problems."
JD

James Davis

IT Manager, TechCorp

"The ticket note generator alone is worth the subscription. No more spending 15 minutes documenting what I did after each ticket is resolved."
SM

Sarah Miller

Helpdesk Lead, Edutech

"We've deployed this to our entire team. The consistent approach to troubleshooting has improved our first-call resolution rate by 35%."
RJ

Robert Johnson

MSP Owner, NetSolutions

"As a solo IT consultant, iTechSmart is like having a senior engineer on my team. The command suggestions for Linux and Windows are a lifesaver."
MG

Maria Garcia

IT Consultant, Garcia Tech Solutions

"The AI's ability to diagnose network issues using the OSI model is brilliant. It standardizes our troubleshooting process across the entire helpdesk."
DC

David Chen

Senior Network Analyst, Global Connect Inc.

"I was skeptical about AI in IT support, but iTechSmart proved me wrong. It's intuitive, accurate, and has genuinely reduced our team's stress levels."
EW

Emily White

SysAdmin, Innovate Labs

"The script suggestion feature is incredibly powerful. It not only provides the command but explains it, which is a fantastic learning tool for our junior staff."
BC

Ben Carter

Director of IT Operations, Pioneer Group

"Integrating iTechSmart was seamless. It has become the first place our team goes when a new ticket comes in. The ROI was almost immediate."
OP

Olivia Patel

Head of Support, NextGen Services