UAIO - UNIFIED AUTONOMOUS IT OPERATIONS
iTechSmart Suite: Unified Autonomous IT Operations (UAIO) v4.0.0
AI-powered operations, security, observability and automation — enterprise products that cut cloud spend, stop outages, and automate your stack.
20-minute demo personalized to your stack.
iTechSmart Inc is a Unified Autonomous IT Operations (UAIO) platform and enterprise IT consulting provider that automates incident response, observability, security, and compliance workflows across cloud and hybrid infrastructure.
Why iTechSmart
A Unified Platform Built for Modern IT
Consolidate Your Stack
Replace dozens of disconnected tools. iTechSmart delivers observability, security, automation, and orchestration through one API-first platform.
AI-Driven Operations
Automated incident response, predictive maintenance, and ML-driven optimization reduce outages and streamline delivery.
Enterprise-Grade Security
Built-in SOAR, EDR, secrets management, and automated compliance ensure your environment stays secure and audit-ready.
Zero Breaking Changes
Version 4.0.0 ships with new products and features — fully backward compatible, performance-optimized, and security-hardened.
What's New in v4.0.0
Introducing 4 brand-new products and revolutionary AI capabilities integrated across the entire product suite.
iTechSmart Architect
AI-Powered Infrastructure Blueprinting. Generate multi-cloud IaC from natural language.
iTechSmart WarRoom
AI Incident Command Center for real-time root cause analysis and collaboration.
iTechSmart Memory
Neural Knowledge Management System with semantic search across all operations.
iTechSmart Agent Store
Enterprise Automation Marketplace for pre-built AI agents and custom workflows.
Enhanced Products with v4.0.0 Features
Our existing products are now supercharged with capabilities like Multi-Agent Swarm Automation, Universal Event Mesh for auto-discovery, Autonomous Security Hardening, Digital Twin Enterprise simulations, and a Holistic Multi-Cloud Brain for unified control.
Core Technology Stack
Core Components
- Desktop Launcher (Electron)
- License Server (Node.js)
- Agent System (Go)
- API Gateway
Data Layer
- PostgreSQL (Primary DB)
- Redis (Caching)
- S3 (Object Storage)
- Elasticsearch (Search)
Monitoring & Cloud
- Prometheus, Grafana, ELK, Jaeger
- Full Multi-Cloud Support (AWS, Azure, GCP)
iTechSmart Suite Architecture
1. Edge & User Interfaces
Internet / Users / iTechSmart Agent
Cloudflare CDN + WAF
SSL, DDoS, Bot Mgmt, Caching
2. Ingress & API Layer
Google Cloud HTTPS Load Balancer
Global LB -> API Gateway / Ingress
Desktop Launcher (Electron)
Updates from Cloud Storage
Mobile / Web Clients (SPA)
Browser auth
Agent Systems (On-prem / Edge)
Go binary agent
API Gateway / Ingress (GKE)
Auth, Rate-limits, TLS
3. Core Compute & Services (GKE)
GKE Cluster
Namespaces per Tier/Product
Control Plane (Core Services)
License, Auth, Billing, Tenant Mgmt
Worker Pods (Tiers 1/2/3)
Microservices for each product
Service Mesh (Istio/Linkerd)
mTLS, Traffic Mgmt
4. Data & Storage Layer
Cloud SQL (PostgreSQL)
Tenant Data, 2 vCPU / HA
Redis / Memorystore
Sessions, Caching, Rate limits
Pub/Sub or RabbitMQ/Kafka
Async Tasks & Workers
Cloud Storage (GCS)
Assets, Backups, Logs, Installers
Cross-Cutting Concerns
Observability
Cloud Monitoring & Logging, Prometheus + Grafana
CI/CD
GitHub Actions / Cloud Build -> GKE
Secrets
Secret Manager / KMS
Identity
OAuth2 / OIDC, RBAC
Integrations Ecosystem
Connect your entire stack with our extensive library of enterprise integrations.
Healthcare EMR/EHR Systems
Integrated through iTechSmart HL7 — full HL7 v2.x + FHIR stack
EPIC Systems
FHIR R4 API (OAuth 2.0)
Features:
- Patient data sync
- Medication retrieval
- Clinical observation access
- OAuth 2.0
- Real-time processing (234 msg/hr)
Cerner
FHIR R4 API (OAuth 2.0)
Features:
- Patient information exchange
- Clinical sync
- OAuth 2.0
- Real-time processing (189 msg/hr)
Meditech
FHIR + HL7 v2.x (API Key Auth)
Features:
- HL7 parsing
- FHIR connectivity
- API key authentication
- Real-time processing (156 msg/hr)
Allscripts
Unity API (OAuth 2.0)
Features:
- Unity API
- Healthcare analytics sync
- Real-time processing (123 msg/hr)
IT Service Management (ITSM)
Powered by iTechSmart Enterprise
ServiceNow
OAuth 2.0, Bi-Directional
Features:
- Incident management
- Change management
- CMDB sync
- Service catalog
- Ticket processing (10,000/hr — 3× faster than native)
Zendesk
OAuth 2.0, Bi-Directional
Features:
- Ticket sync
- Customer support data
- Knowledge base access
Jira
OAuth 2.0, Bi-Directional
Features:
- Issue tracking
- Project management
- Sprints
- Workflow automation
Enterprise Resource Planning (ERP)
SAP
SAML 2.0, Bi-Directional
Features:
- ERP data sync
- Business process integration
- Financial data exchange
Customer Relationship Management (CRM)
Salesforce
OAuth 2.0, Bi-Directional
Features:
- Contact sync
- Lead management
- Opportunity tracking
- Deal pipeline sync
HubSpot
API
Features:
- Contact data
- Company sync
- Deal pipelines
- Marketing automation
Human Capital Management (HCM)
Workday
OAuth 2.0, Uni-Directional
Features:
- HR data sync
- Employee records
- Payroll data
Monitoring & Observability
Prometheus
Metrics ingestion
Features:
- Time-series data
- Alerting
- Aggregation
Wazuh
Security events
Features:
- Threat detection
- Event collection
- Compliance monitoring
Cloud Infrastructure
Microsoft Azure
Features:
- AKS
- Container Instances
- Azure OpenAI
- Full cloud monitoring
AWS & Google Cloud
Features:
- Terraform automation
- Container orchestration
- Cloud analytics
- Multi-cloud observability
Communication & Collaboration
Microsoft Teams
Webhooks, OAuth
Features:
- Team notifications
- ChatOps
- Workflow alerts
Slack
Webhooks, OAuth
Features:
- Channel notifications
- Bot actions
- Workflow automation
Data & Analytics
Databases Supported
Features:
- PostgreSQL
- MySQL
- SQL Server
- Oracle
- MongoDB
- Cassandra
- Redis
- Elasticsearch
Integration Architecture Overview
Core Products Powering Integrations
- iTechSmart HL7 — Healthcare connectivity
- iTechSmart Enterprise — Enterprise integration hub
- iTechSmart Ninja — Autonomous agent with 30+ integrations
- iTechSmart Pulse — Analytics & visualization
- iTechSmart DataFlow — ETL & pipelines
- iTechSmart Notify — Multi-channel notifications
Authentication Methods
- OAuth 2.0 — SaaS industry standard
- SAML 2.0 — Enterprise SSO
- API Keys — Legacy/embedded systems
- JWT — Service-to-service
- Webhooks — Event-based triggers
Integration Patterns
- Bi-Directional — Full sync
- Uni-Directional — One-way sync
- Event-Driven — Real-time triggers
- Batch Processing — High-volume bulk sync
One Platform. Infinite Workflows.
From core infrastructure management to advanced AI-driven analytics, the iTechSmart Suite provides a comprehensive, tiered portfolio to solve any IT challenge at any scale. Purchase products individually, create custom bundles, or license the entire suite.
Tier 1: Core Platform Products
Essential enterprise-grade products for comprehensive IT management. Total Value: $14.9M
iTechSmart Ninja
Core Platform
Autonomous agent for remediation and tasks. Now with Multi-Agent Swarm Automation.
iTechSmart Enterprise
Core Platform
Integration Hub. Pre-built connectors and orchestration to integrate ERP, CRM and legacy systems.
iTechSmart Supreme Plus
Core Platform
Auto-Remediation. Automated fixes with audit trails and safe rollback.
iTechSmart Citadel
Security
Hardened infrastructure for sovereign deployments. Now with Autonomous Security Hardening.
Desktop Launcher
Platform
Unified desktop application for seamless access to all iTechSmart products. Available on all OS platforms: Windows, MacOS, Linux.
iTechSmart Agent
Monitoring
Lightweight monitoring agent for distributed systems, now with Agent-Based Edge Autonomy.
Tier 2: Advanced Capabilities
Specialized products for advanced analytics, security, and automation. Total Value: $34.1M
iTechSmart Architect
AI Design
AI-Powered Infrastructure Blueprinting. Generate multi-cloud IaC from natural language.
iTechSmart WarRoom
AI Operations
AI Incident Command Center for real-time root cause analysis and collaboration.
iTechSmart Memory
AI Knowledge
Neural Knowledge Management System with semantic search across all operations.
iTechSmart Agent Store
Automation
Enterprise Automation Marketplace for pre-built AI agents and custom workflows.
iTechSmart Analytics
Analytics
ML Analytics. Predictive analytics, forecasting and anomaly detection for operations.
iTechSmart Copilot
AI Assistant
AI Assistant. Ask questions, generate scripts and navigate runbooks via AI.
iTechSmart Shield
Security
Cybersecurity. Threat detection, EDR and SIEM integrations with automated playbooks.
iTechSmart Sentinel
Monitoring
Observability. Correlation and alerting across telemetry and logs.
iTechSmart DevOps
DevOps
CI/CD Automation. Automated pipelines, testing, and safe rollouts for modern teams.
iTechSmart Workflow
Automation
Process Automation. Now with a Neural TaskFlow Engine to build flows with natural language.
iTechSmart Vault
Security
Secrets Management. Centralized secret storage, rotations and audit trails.
iTechSmart Pulse
Monitoring
Real-Time Analytics. Live dashboards and streaming analytics across your telemetry.
iTechSmart Observatory
Monitoring
APM Platform. Application tracing, performance baselining and error insights.
iTechSmart Notify
Communication
Omnichannel Notifications. Alerting and notification delivery across email, SMS, Slack and voice.
iTechSmart Connect
Integration
API Management. Secure API gateway with a Universal Event Mesh for auto-discovery.
iTechSmart Business Value Dashboard
FinOps
Real-time ROI calculation and revenue impact. Translates technical metrics to financial value. Executive dashboard with C-level insights.
iTechSmart UAIO Architect Certification
Training
4-level certification program (Associate to Fellow). Includes a learning management system with progress tracking and community integration.
iTechSmart Gateway
API Management
Unified API Gateway. A single entry point for all 42 services with centralized authentication, service discovery, and load balancing.
Tier 3: Premium & Specialized Solutions
The complete suite of premium AI, cloud, data, and vertical-specific enterprise solutions. Total Value: $57.5M
iTechSmart Arbiter
AI Governance
AI Governance & Safety Layer. Real-time risk assessment, policy enforcement, and human-in-the-loop approvals for all autonomous operations.
The Time Machine (Digital Twin)
Simulation
Digital Twin Enterprise. Real-time simulation of performance, reliability, cost, and security.
iTechSmart Generative Workflow
Automation
Text-to-Workflow. Converts natural language into automated workflows, integrating with all iTechSmart products.
iTechSmart Knowledge Graph
AI
Semantic Relationships. Maps cross-product dependencies, predicts impact, and provides intelligent alert correlation.
iTechSmart AI
AI/ML
AI/ML Platform. Model training, vector search and LLM fine-tuning infrastructure.
iTechSmart Cloud
Cloud
Multi-Cloud Management. Holistic Multi-Cloud Brain for unified control and optimization.
iTechSmart Marketplace
Platform
App Store. Extend the platform with partner apps, templates and integrations.
iTechSmart Ledger
Security
Blockchain & Audit. Immutable audit logs and chain-of-custody proofing for compliance.
iTechSmart Compliance
Compliance
Compliance Management. Universal Compliance AI for automated evidence collection and audits.
iTechSmart HL7
Healthcare
Medical Data Integration. HL7 & FHIR routing, transformation and secure clinical messaging.
iTechSmart DataFlow
Data
Data Pipeline. Reliable ingestion, transformation and delivery for observability and analytics.
iTechSmart Data Platform
Data
Data Governance. Catalog, lineage and data access controls to govern enterprise data.
iTechSmart Data Hub
Data
Universal Data Gateway. A unified layer for multi-cloud and on-prem database management and query orchestration.
iTechSmart Forge
Development
Low-Code Builder. Rapid UI & workflow builder for internal apps and integrations.
iTechSmart ThinkTank
Collaboration
Internal Development. Sandbox for R&D, prototyping and internal innovation workstreams.
iTechSmart QA/QC
Testing
Quality Assurance. Test orchestration and release validation for production readiness.
iTechSmart Sandbox
Development
Code Execution. Secure runtime for ephemeral automation and experimentation.
iTechSmart Port Manager
Networking
Port Management. Operations for ports & logistics — asset tracking and workflows.
iTechSmart Mobile
Mobile
Mobile Development. Tooling and SDKs for mobile apps with telemetry and crash reporting.
iTechSmart Customer Success
Customer Success
Onboarding flows, NPS monitoring and retention playbooks for SaaS teams.
iTechSmart ImpactOS
Analytics
Business impact analysis and value tracking platform.
iTechSmart MDM Agent
Mobile
Deployment Orchestrator. Agent-based orchestration for device fleets and software deployment.
Additional Products
ProofLink
Document Verification
Cryptographic verification and tamper-proof document proofs.
PassPort
Identity Management
SSO, MFA, RBAC and lifecycle management for users & devices.
ImpactOS
Impact Measurement
ESG & impact measurement dashboards with reporting exports.
LegalAI Pro
Legal Software
Contract analysis, discovery automation and legal research assistants.
Program Matrix
| Feature Category | ProofLink | PassPort | ImpactOS | LegalAI Pro |
|---|---|---|---|---|
| Primary Focus | Document Verification | Identity Management | Impact Measurement | Legal Practice |
| Target Market | Enterprise & Legal | Consumers & Business | Nonprofits & CSR | Law Firms & Legal Depts |
| AI Integration | ✓ Basic | ✓ Advanced | ✓ Core | ✓ Extensive |
| Security Level | ✓ Enterprise | ✓ Military-Grade | ✓ Standard | ✓ Legal-Grade |
| API Access | ✓ Full REST API | ✓ MCP Protocol | ✓ GraphQL | ✓ Comprehensive |
| Mobile Support | ✓ Progressive | ✓ Native Apps | ✓ Responsive | ✓ Tablet Optimized |
| Compliance | eIDAS, ISO | SOC 2, GDPR | Charity Standards | Bar Association, ABA |
Transform Your Organization Today
Experience the power of iTechSmart's revolutionary programs. From document verification to legal practice automation, we've got you covered.
Flexible Pricing for Teams of All Sizes
iTechSmart Suite pricing is structured for organizations ranging from growing MSPs to global enterprises and regulated industries. Choose a single solution, build a custom bundle, or deploy the full integrated UAIO platform across your organization.
Every bundle includes the core UAIO platform license—automation, observability, security, and compliance in one unified control plane. Deployment, advanced support, and managed operations services are available based on environment size, compliance scope, and operational requirements.
Bundles are fully customizable. For usage-based, node-based, or multi-year enterprise agreements, request an enterprise contract quote.
Core Platform Bundles (MSP, Enterprise, Healthcare, Government & Legal)
MSP Starter
$699 / month
Includes: iTechSmart Ninja, Copilot, Sentinel, MDM Agent, Workflow
- Multi-tenant dashboard & automated MSP billing
- Standard platform updates + knowledge base access
- Basic onboarding + 30-day activation support
Best for: New MSPs or small IT teams needing automation and monitoring.
MSP Advanced
$1,499 / month
Everything in Starter, plus: Shield, Supreme Plus, QA/QC, Customer Success
- Managed SIEM integrations + automation templates
- Priority support eligibility + partner program access
- Scalable service delivery workflows
Best for: Growing MSPs offering cybersecurity + full-service delivery.
Enterprise Core
$999 / month
Includes: Sentinel, Pulse, Workflow, DataFlow, PassPort
- Centralized observability, identity, compliance, and workflow automation
- Standard platform updates + documentation access
- Optional enterprise onboarding available
Best for: Mid-size organizations modernizing IT operations.
Enterprise Full
$9,999 / month
Full UAIO platform suite across operations, security, observability, and automation
- Dedicated account manager eligibility + enterprise SLA options
- Private cloud / dedicated deployment readiness
- Compliance hardening support pathway available
Best for: Large enterprises with strict security and governance requirements.
Healthcare Data & Ops
$2,799 / month
Includes: iTechSmart HL7, Supreme, Pulse, DataFlow
- Clinical integrations with HL7/FHIR processing & routing
- Monitoring + controls aligned to regulated healthcare environments
- Audit-friendly workflows and documentation support
Best for: Hospitals, healthcare providers, and regulated clinical environments.
Government Zero-Trust
$7,999 / month
Includes: Citadel, Shield, Vault, Ledger, Compliance
- Zero Trust architecture + sovereign deployment options (including air-gapped readiness)
- Compliance workflows and evidence support aligned to public sector needs
- FedRAMP-aligned delivery and assessment assistance pathway
Best for: Public sector agencies, defense programs, and government contractors.
Industry & Global Suite Bundles
Legal Automation
$799 / month
Includes: LegalAI Pro, ProofLink, Copilot, Workflow
- Document verification & e-Discovery automation
- Case and matter workflow orchestration
- Evidence-ready documentation support
Best for: Law firms and corporate legal departments.
iTechSmart Global Suite — MSP
$3,999 / month
Full UAIO platform optimized for MSPs managing multiple client environments.
- Multi-tenant orchestration and client lifecycle workflows
- Partner pricing model + scalable managed service delivery automation
- Monitoring, remediation, and reporting segmented by client environment
Best for: Large MSPs managing diverse enterprise client portfolios.
iTechSmart Global Suite — Enterprise
$4,999 / month
Full UAIO platform configured for governance-driven enterprise operations.
- Single-tenant architecture aligned to enterprise risk and compliance controls
- Private cloud / dedicated deployment readiness
- Enterprise support eligibility + SLA-driven operational model options
Best for: Global corporations standardizing on a single UAIO platform.
Deployment, Support & Maintenance Options
All bundles include standard platform updates and documentation access. For mission-critical or regulated environments, you can add deployment services and enhanced operational coverage.
Deployment & Onboarding (Optional)
Custom-scoped based on environment size and integration complexity. Typical services include:
- Architecture alignment and environment integration
- Identity, logging, and compliance control configuration
- Automation runbook setup, validation, and operational readiness
- Secure deployment testing and go-live support
Deployment fees are quoted based on scope.
Support & Maintenance Tiers (Optional)
Standard Support (Included)
Platform updates and standard ticket support + Documentation/KB access
Advanced Support (Optional — From $1,500 / month)
Priority response SLA, incident assistance guidance, and automation reviews
Managed Autonomous Operations (Optional — From $3,500+ / month)
Continuous automation tuning, reliability improvement program, and KPI reporting
Support options scale based on environment size, uptime requirements, and compliance scope.
Enterprise Contract Flexibility
All bundles are customizable. Pricing may scale based on:
• Number of environments, tenants, or nodes
• Compliance and regulatory requirements
• Integration complexity and governance scope
• Desired support, maintenance, and operational coverage level
Contact Sales to design a package aligned to your infrastructure scale, security posture, compliance requirements, and operational objectives.
Get a Custom Quote
Use our instant estimator to get a preliminary quote based on your team size and infrastructure scale. For detailed enterprise pricing, contact our sales team.
Instant Estimate
Private cloud, SOC2, enhanced SLA
$1,999 / month
(estimate)
This estimate includes a recommended bundle for your inputs. For exact pricing, please request a demo.
iTechSmart vs. Competitors: How UAIO Changes the Game
| Competitor | Strength | Weakness | Why iTechSmart Wins |
|---|---|---|---|
| Datadog | Strong in observability and monitoring. | Datadog is expensive, becomes complex at scale, and its automation capabilities are add-ons, not core features. | iTechSmart provides a unified UAIO platform, which avoids data silos and costly tool sprawl. It integrates observability with security and automation natively. |
| Splunk | Powerful log analysis and search capabilities. | Splunk is built on legacy architecture, has a high Total Cost of Ownership (TCO), and offers weak native automation. | iTechSmart's AI-first architecture delivers predictive insights, not just reactive search. This allows for proactive issue resolution. |
| ServiceNow | Market leader in ITSM and ticketing workflows. | ServiceNow is rigid, slow to adapt for technical teams, and comes with a very high price tag for its automation features. | iTechSmart is automation-native, designed for deep technical workflows rather than just ticketing. It resolves issues autonomously, not just manages them. |
| New Relic | Good for Application Performance Monitoring (APM). | New Relic has a niche focus on APM and lacks the broad security, automation, and infrastructure management features of a full UAIO platform. | iTechSmart offers cross-domain observability from infrastructure to application, fully integrated with security and automation. This provides a complete picture of system health. |
| PagerDuty | Solid and reliable for on-call management and alerting. | PagerDuty is primarily an alerting tool, not a full-stack solution for diagnosis and resolution. | iTechSmart goes beyond alerting to provide AI-driven root cause analysis and auto-remediation. It solves the problem, it doesn't just notify you about it. |
| CrowdStrike | Market leader in Endpoint Detection and Response (EDR). | CrowdStrike is security-focused and lacks the operational context and automation capabilities to manage the full IT stack. | iTechSmart’s UAIO platform integrates security with operations for a holistic view of infrastructure health. It correlates security events with operational data to find the true root cause. |
Ready to Unify Your IT Operations?
Stop juggling dozens of tools. See how one integrated, AI-powered platform can transform your IT landscape, reduce costs, and give your team their time back.
iTechSmart Suite v4.0.0 • 42+ products • 200+ integrations • 1,000+ ML models