iTechSmart ITSM
Every incident, cryptographically receipted.
IT Service Management with a hash-chained audit trail. Every incident created, updated, escalated, or resolved seals a ProofLink receipt — independently verifiable at verify.itechsmart.dev.
ITSM is the incident-tracking layer inside iTechSmart UAIO. It doesn't just record tickets — it seals every state change as a verifiable proof artifact. Auditors don't take your word for it; they verify.
Why a receipted ITSM?
Every metric below is pulled from the ProofLink audit ledger. Verify yourself at verify.itechsmart.dev.
Operational outcome
Challenge
Most ITSM tools log incidents to mutable databases. There's no cryptographic proof an action happened, by whom, when.
Solution
Every incident created in iTechSmart ITSM seals a SHA-256 hash-chained ProofLink receipt — anchored to Bitcoin via OpenTimestamps. Pull the JSON and verify yourself.
incident_created
Receipt category
system:itsm
Actor on chain
OTS · BTC
Anchoring
Operational outcome
Challenge
ITSM teams drown in ticket triage. Manual routing burns hours per incident before a human even diagnoses.
Solution
Incidents flow into Supreme's autonomous remediation loop. Detect → diagnose → propose → human-approve (MANUAL mode) → execute → seal. 5 decision-point receipts per remediation.
6.2s
Mean MTTR (auto-resolved)
99%
vs 45-min industry baseline
5
Receipts per remediation
Operational outcome
Challenge
Compliance auditors ask: 'show me every action your AI took, and prove it.' Most teams produce screenshots.
Solution
Every ITSM action is on the public ledger at verify.itechsmart.dev. Pull the JSON, verify the hash chain, recompute the SHA-256 yourself.
716+
Receipts on chain
0
Chain breaks since launch
verify.itechsmart.dev
Public verify URL
What it does
Incident intake
REST API + UI. POST /api/v1/incidents accepts title, description, severity, assignee, tenant_id. Returns the incident + seals a ProofLink receipt.
Multi-tenant by default
Every incident scoped to tenant_id. Cross-tenant queries are filtered at the API layer.
Pagination + filtering
GET /api/v1/incidents supports page, per_page, severity, status filters. Postgres-backed for predictable performance at scale.
Live to Supreme
ITSM incidents flow into the autonomous remediation loop. Severity + context drive auto-vs-manual routing.
WebSocket activity feed
/ws endpoint streams live ticket events to dashboards.
Cryptographic audit chain
Every incident_created action seals a receipt at verify.itechsmart.dev — independently verifiable, immutable.
Live API surface
The ITSM backend is operational at itsm.itechsmart.dev (port 8063 internally). Each endpoint below is real and live.
Every state change seals a receipt. Verify at verify.itechsmart.dev.
Take ITSM that audits itself.
Pair iTechSmart ITSM with Supreme for end-to-end autonomous incident response: detect, diagnose, govern, remediate, and prove. Every step is on the ledger.